Shipping Policy

Last updated: April 02, 2026

At Ella Stockholm, we strive to provide a reliable and transparent delivery experience. Below you will find all relevant information regarding shipping within the United Kingdom.

Shipping Coverage

This shipping policy applies to all orders delivered within the United Kingdom.

Delivery Timeframes

All delivery times are estimated and may vary depending on demand and external factors.

  • Order cut-off time: 5:00 PM (GMT)
    Orders placed after this time will be processed on the next business day
  • Processing time: 1–2 business days (Monday to Friday, excluding public holidays)
  • Transit time: 6–9 business days (Monday to Friday)
  • Estimated total delivery time: 7–11 business days

Please note that delivery times are indicative and may be affected by peak periods or courier-related delays.

Shipping Carriers

We work with trusted delivery partners in the UK. Depending on your order and location, your parcel may be shipped via:

  • Royal Mail
  • Evri
  • Yodel
  • DPD
  • UPS
  • FedEx

Shipping Costs

Free UK Shipping
We offer free delivery on all orders within the United Kingdom, with no minimum order value required.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

You can use this information to follow your shipment and monitor delivery progress.

Delivery Issues

If you experience any issues with your delivery — such as delays, lost parcels, or incorrect shipments — please contact our support team as soon as possible. We will work with you to resolve the issue promptly.

📧 support@ellastockholm.com
📞  +447916694922

Need Help?

If you have any questions regarding shipping or your order, feel free to reach out to us. Our team is always ready to assist you.

Contact Information

Website Name: Ellastockholm.com
Business Name: NWR Products                                                                                              
Business Address: Voordijk 500, 2993 BE Barendrecht, Netherlands
Email: support@ellastockholm.com
Phone Number:  +447916694922
Dutch Chamber of Commerce (KvK) Number: 96532114
Dutch VAT Number: NL005215291B75

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1-2 business days.