Refund & Return Policy

Last updated: April 02, 2026

At Ella Stockholm, we want you to shop with confidence. If your order isn’t exactly what you expected, we offer a simple and transparent return process to support you.

14-Day Return Period

You may return your order within 14 days of delivery.

To be eligible for a return, items must:

  • Be unworn and unused
  • Be in original condition
  • Include all original packaging, tags, and accessories

Our support team is available to guide you through each step of the return process.

No Restocking Fees

We do not charge any restocking fees on returned items.

Return Summary

  • Returns are accepted within 14 days of delivery
  • Items must be unworn and in original condition
  • All tags, packaging, and accessories must be included
  • No restocking fees apply
  • Support is available throughout the return process

Return Shipping Costs

Faulty, damaged, or incorrect items
If your item arrives damaged, defective, or incorrect, we will cover the cost of return shipping.

Change of mind / sizing issues
If you wish to return an item due to change of mind, incorrect selection, or sizing issues, the return shipping cost is your responsibility. Original shipping costs are non-refundable.

How to Start a Return

To initiate a return, please contact us at:
📧 support@ellastockholm.com
📞 +447916694922

Please include your order number and reason for the return.

Once your request is reviewed, we will provide clear instructions on how and where to return your item.

Return Instructions

  • Carefully pack the item in its original packaging
  • Include all tags, accessories, and documentation
  • Ship the return using a tracked postal service

Customers are responsible for arranging their own return shipping label. We recommend using a reliable and trackable service.

Refunds

Once your return is received, it will be inspected to ensure it meets our return conditions.

If approved:

  • Refunds are issued to the original payment method
  • Processing time is typically within 10 business days
  • Your payment provider may take additional time to complete the transaction

Exchanges

If you would like to exchange an item (for example, a different size or colour), please contact our support team. We will assist you in arranging a suitable solution.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly indicated on the product page.

Need Assistance?

If you have any questions or need help with your return, our support team is here to assist you.

📧 support@ellastockholm.com
📞 +447916694922

Contact Information

Website Name: Ellastockholm.com
Business Name: NWR Products                                                                                              
Business Address: Voordijk 500, 2993 BE Barendrecht, Netherlands
Email: support@ellastockholm.com
Phone Number:  +447916694922
Dutch Chamber of Commerce (KvK) Number: 96532114
Dutch VAT Number: NL005215291B75

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1-2 business days.