Privacy Policy

Last updated: April 02, 2026

At Ella Stockholm (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit ellastockholm.com (the “Website”), place an order, or interact with our services (collectively, the “Services”).

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

We encourage you to read this policy carefully to understand how your information is handled.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, legal obligations, or improvements to our Services. Any updates will be published on this page, and the revision date will be updated accordingly.

How We Collect and Use Personal Data

To operate effectively and provide a seamless shopping experience, we collect personal information from different sources. This information is used to process orders, communicate with you, comply with legal requirements, and improve our services.

Information We Collect

Information You Provide Directly

When you interact with our Website or place an order, you may provide:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment-related information (processed securely via third-party providers)
  • Order details and purchase history
  • Customer support communications

Information Collected Automatically

When you browse our Website, certain data may be collected automatically, including:

  • IP address
  • Device type and browser information
  • Pages viewed and interaction behaviour
  • Cookies and tracking technologies

This helps us optimise website performance and enhance your experience.

Information from Third Parties

We may receive limited information from trusted third parties such as:

  • Payment service providers
  • Shipping and fulfilment partners
  • Analytics and marketing platforms

These parties only process the data necessary to perform their services on our behalf.

How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Provide order updates and customer support
  • Handle returns, exchanges, and enquiries
  • Improve our Website, products, and services
  • Send marketing communications (where permitted by law)
  • Detect and prevent fraud or misuse
  • Comply with legal and regulatory requirements

Cookies and Tracking Technologies

We use cookies and similar technologies to ensure our Website functions properly, analyse performance, and improve usability.

You can control or disable cookies through your browser settings. Please note that disabling cookies may impact certain features of the Website.

Sharing Your Information

We only share your personal data when necessary, including with:

  • Service providers supporting our business operations
  • Payment processors and delivery partners
  • Analytics and marketing service providers
  • Authorities or regulators where legally required

We do not sell your personal data to third parties.

Third-Party Links

Our Website may include links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their policies before submitting personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.

We retain personal data only for as long as necessary to:

  • Complete transactions
  • Meet legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request transfer of your data (data portability)
  • File a complaint with a relevant data protection authority

To exercise your rights, please contact us at:
📧 support@ellastockholm.com
đź“ž +447916694922

We may request verification of your identity before processing your request.

International Data Transfers

Your personal data may be processed or stored outside your country of residence. In such cases, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Contact Information

Website Name: Ellastockholm.com
Business Name: NWR Products                                                                                              
Business Address: Voordijk 500, 2993 BE Barendrecht, Netherlands
Email: support@ellastockholm.com
Phone Number:  +447916694922
Dutch Chamber of Commerce (KvK) Number: 96532114
Dutch VAT Number: NL005215291B75

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1-2 business days.