FAQ
Welcome to the Ella Stockholm FAQ page.
Here you’ll find answers to the most common questions about our clothing, delivery, returns, and customer support. If you need further assistance, our team is always here to help.
How long does delivery take?
Our estimated delivery times are as follows:
- Order processing: 1–2 business days (Monday–Friday, excluding public holidays)
- Shipping time: 6–9 business days (Monday–Friday)
- Total estimated delivery: 7–11 business days
Please note that these are estimated timeframes and may vary slightly due to courier delays or busy periods. For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free delivery on all orders within the United Kingdom, unless stated otherwise during checkout.
Where is Ella Stockholm based?
Ella Stockholm operates as an online-only fashion store.
Our business address is:
Voordijk 500
2993 BE Barendrecht
Netherlands
We currently serve customers in the United Kingdom.
What if my item arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
📧 support@ellastockholm.com
📞 +447916694922
Please include clear photos of the issue so we can resolve it as quickly as possible.
Can I cancel my order?
If your order has not yet been processed, you may request a cancellation by contacting us as soon as possible.
Once an order has been dispatched, cancellation is no longer possible and the return process will apply.
What is your return policy?
You have the right to return your order within 14 days of delivery in line with UK consumer regulations.
- Items must be unworn and in original condition
- Return shipping costs are the customer’s responsibility for change-of-mind returns
- Faulty or incorrect items are returned free of charge
- Returns must be sent using a tracked shipping method
Full details can be found in our Returns Policy.
When will I receive my refund?
After your return has been received and inspected:
- Approved refunds are processed within 10 business days
- Refunds are issued to the original payment method
- Your payment provider may take additional time to complete the transaction
Do your products come with a warranty?
We stand behind the quality of our products. If you experience any issues, please contact us and we will assist you accordingly.
This does not affect your statutory rights under UK consumer law. Any manufacturing defects are handled in line with the Consumer Rights Act 2015.
How can I contact customer support?
Our support team is available to assist you:
📧 support@ellastockholm.com
📞 +447916694922
We aim to respond within 1–2 business days.
Do you ship internationally?
At this time, we only deliver to customers within the United Kingdom.
Do you have a physical store?
No, Ella Stockholm operates exclusively online and does not have a physical retail location.
Can I place bulk or business orders?
Yes, for wholesale or bulk enquiries, please contact us at:
📧 support@ellastockholm.com
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email.
Please note:
- Tracking updates may take 24–72 hours to appear
- Delivery progress can be monitored using the provided tracking link
Contact Information
Website Name:Â Ellastockholm.com
Business Name: NWR Products                                               Â
Business Address:Â Voordijk 500, 2993 BE Barendrecht, Netherlands
Email:Â support@ellastockholm.com
Phone Number:Â +447916694922
Dutch Chamber of Commerce (KvK) Number:Â 96532114
Dutch VAT Number:Â NL005215291B75
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1-2 business days.