Payment Policy

Last updated: April 02, 2026

These Billing Terms & Conditions outline how payments, pricing, and transactions are managed on ellastockholm.com. By placing an order with Ella Stockholm, you agree to the terms set out below.

Accepted Payment Methods

We offer a range of secure and convenient payment options to ensure a smooth checkout experience. Currently, we accept:

  • Credit and Debit Cards (Visa, MasterCard)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are processed in British Pounds (GBP).

Payment Processing

Payment is required in full at the time of purchase.

Orders will only be confirmed and prepared for dispatch once payment has been successfully completed. If a payment is declined, cancelled, or fails for any reason, the order will not be processed.

Pricing & Currency

All prices displayed on ellastockholm.com are listed in GBP (£).

  • Prices may be updated at any time without prior notice
  • Any applicable charges (such as taxes or shipping fees) will be clearly displayed during checkout before payment is finalised
  • Shipping is free within the United Kingdom

Secure Payments

We take payment security seriously. Our website uses SSL encryption and works with trusted, certified payment providers to ensure all transactions are processed securely.

  • We do not store credit card details
  • Sensitive payment information is handled directly by our payment partners

Refunds & Chargebacks

Refunds are processed in accordance with our Returns Policy.

If you have any concerns about a payment or transaction, we encourage you to contact us first so we can assist you quickly.

Unauthorised chargebacks may be reviewed and disputed where appropriate.

For billing support, please contact:
📧 support@ellastockholm.com
📞 +447916694922

Fraud Prevention

To protect both our customers and our business, we reserve the right to:

  • Cancel or hold orders suspected of fraudulent or unauthorised activity
  • Request additional verification for certain transactions

This may apply in cases such as high-value purchases or flagged payment activity.

Contact Information

Website Name: Ellastockholm.com
Business Name: NWR Products                                                                                              
Business Address: Voordijk 500, 2993 BE Barendrecht, Netherlands
Email: support@ellastockholm.com
Phone Number:  +447916694922
Dutch Chamber of Commerce (KvK) Number: 96532114
Dutch VAT Number: NL005215291B75

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1-2 business days.